OUR
POLICY
Call Policy: We cannot effectively assist you when
out of the office. To best serve you, calls regarding your case
should be directed to your case manager or paralegal during office hours. All non-emergency calls are returned
in the order that they are received. Calls are generally returned
within 1-3 business days, unless we are experiencing a high call
volume. Leaving multiple messages will delay our response
time. Calls directed to your Attorney will be returned by staff
members if your Attorney is in trial or otherwise unavailable. We
are able to serve and respond to you best with our TEAM approach.
Appointment Policy: Appointments are preferred
although walk-ins are welcome. We suggest that you call ahead to
confirm our availability. For your convenience, the initial
consultation may be be conducted at your home, work, or other suitable
location. Flexible appointment times and after hour appointments
are available.
Settlement Check Pick-Up Policy:
We cannot issue your settlement check until the insurance company's
check has cleared and is processed by our accounting department.
Settlement checks may be picked-up at our Pickerington office or
mailed. The client must arrive with two forms of identification,
one of which must be a driver's license or state identification card. Settlement checks will be mailed after all paperwork is
properly processed and will be stamped "For Deposit Only"
without exception. The law firm is not responsible for a US
postal service delay or loss of a settlement check. For a
settlement of a minor's claim, please click
here for more information about the probate process.
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